Inbound Call Center Services

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 Inbound call center services

Inbound Call Center Services

Krono acts as a link between the company and its customers. We ensure a flawless customer support service which leads to long term and productive working relationships. Inbound calls are calls that are initiated by the customer to obtain information, report a malfunction or ask for help.

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing. Other than that, by outsourcing a non-core business function, like inbound customer support, your company can expect to:

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

Benefits of Inbound Call Center Outsourcing

There are several benefits that we at Krono offer. Some of the advantages include:

  • Increased sales and profits
  • Reduced costs per sale
  • Maximum phone productivity
  • Increased number of appointments
  • Increased lead generation
  • Higher number of qualified leads
  • Higher number of closed sales
  • Better customer retention
  • More immediate feedback
  • Better results through test marketing
  • Increased market share

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